Building Participation & Cognitive Surplus

Clay Shirky has a great speech about cognitive surplus. A phrase that refers to the free time we have away from our jobs or studies to do stuff. Over the past 30-50 years, what everyone did with this cognitive surplus is watch TV. Sitcoms were the big universal thing everyone did. In fact there is 200 billion hours of cognitive time/surplus in America that is spent watching TV. Over time however, this time spent has been shifting from TV to participatory activities like social networking to video games.

First there’s talking about participation and how it is THE new phenomenon of this generation and how it is hard to calculate. I like this passage:

The physics of participation is much more like the physics of weather than it is like the physics of gravity. We know all the forces that combine to make these kinds of things work: there’s an interesting community over here, there’s an interesting sharing model over there, those people are collaborating on open source software. But despite knowing the inputs, we can’t predict the outputs yet because there’s so much complexity.

It is a big shift from the past when we would sit and watch Price is Right all the time or other mindless crap. I loved those shows but those days are over…

This is something that people in the media world don’t understand. Media in the 20th century was run as a single race–consumption. How much can we produce? How much can you consume? Can we produce more and you’ll consume more? And the answer to that question has generally been yes. But media is actually a triathlon, it ‘s three different events. People like to consume, but they also like to produce, and they like to share.

The big concept in the speech of the idea of cognitive surplus and how that it is dwindling. We are now participating in activities. Whether it is video games, social networks, or other items online – we are doing stuff.

One good story he concludes with is:

I was having dinner with a group of friends about a month ago, and one of them was talking about sitting with his four-year-old daughter watching a DVD. And in the middle of the movie, apropos nothing, she jumps up off the couch and runs around behind the screen. That seems like a cute moment. Maybe she’s going back there to see if Dora is really back there or whatever. But that wasn’t what she was doing. She started rooting around in the cables. And her dad said, “What you doing?” And she stuck her head out from behind the screen and said, “Looking for the mouse.”

Here’s something four-year-olds know: A screen that ships without a mouse ships broken. Here’s something four-year-olds know: Media that’s targeted at you but doesn’t include you may not be worth sitting still for. Those are things that make me believe that this is a one-way change. Because four year olds, the people who are soaking most deeply in the current environment, who won’t have to go through the trauma that I have to go through of trying to unlearn a childhood spent watching Gilligan’s Island, they just assume that media includes consuming, producing and sharing.

I do like the thought of all one-way media becoming more interactive. This is definitely happening. It’s one of those concepts like “The Long Tail” that you can feel happening but it’s not until it’s written in a cohesive manner like this speech that it all comes together.

We’re looking for the mouse. We’re going to look at every place that a reader or a listener or a viewer or a user has been locked out, has been served up passive or a fixed or a canned experience, and ask ourselves, “If we carve out a little bit of the cognitive surplus and deploy it here, could we make a good thing happen?” And I’m betting the answer is yes.

"Just Enough" is the new "Big" – but can it work?

They should draw an equation: What level of fame do you need to achieve to keep doing what you want? Because you don’t want any more than that.

if you get too famous, you have people wanting to take a picture of your butt on the beach.

(Tina Fey

These are quotes i read from Grant’s blog and this blog post which discusses that being big enough to do something interesting without burdening yourself is what’s hot right now…

In the 1950s, it was one size fit all: gigantic or nothing at all. We wanted groaning buffet tables. We celebrated the “good life:” by consuming heroic quantities of sugar, salt, fat, nicotine, alcohol and sun (and as much carbon as possible). We wanted cars the size of a 1958 Cadillac, block long conveyances, fins and all. We wanted more shoes the Imelda Marcos. We wanted homes the size of a small town.

The world used a Denny’s model: all-you-eat plus 3000 calories more. “No one leaves this place with an empty plate.” A Martian would wonder at this. Denny’s had given us more food than we could possibly eat. Food was being wasted.

We are hearing a “just enough” sentiment more and more. It’s as if we are as a culture working on a new definition of what’s enough.

You see it with the Green movement and in music. It’s not all about being The Beatles. This makes complete sense to me. As they say in Batman Begins, “with great power comes great responsibility.” And responsibility is exhausting if you’re a celebrity, sports hero or when you’re running your own business.

In the case of an entrepreneur, “just enough” is about control. Staying small(ish), staying private, supplying your own capital, all these mean calling your own shots. Venture capitalists and Wall Street can drive someone else crazy. The just enough entrepreneur can take his or her own chances. When it comes time to choose between interesting and profitable, you can go with interesting. Just enough in this case is about control.

One problem i see with this model is that if you don’t achieve some scale or critical mass you won’t be successful. As the world becomes advertising-based, this means the person with the most engagement, page-views, etc is the one that gets the business and can continue to operate and innovate. The smaller guy doesn’t get the PR and mindshare and thus loses the users to the bigger guy. For web applications dependent on ads, can they survive in a long-tail world?

For bands does this work – can you be a medium-sized “just enough” band and still pay the bills? Ani Difranco, Clap Your Hands, and Tori Amos would say so.

Facebook let's you add to your mini-feed

Lots of folks do stuff around the web that is outside of Facebook. For instance, i post lots of Flickr photos and i save web sites to delicious. I’ve always loved the Facebook News Feed as it does a good job of letting me know what my friends are up to. Today it got even better because Facebook now allows me to add Flickr, delicious, Yelp and Picassa actions into my mini-feed. Nice

This is great for a variety of reasons. First, it shows that facebook isn’t the walled garden that AOL was. Facebook is a walled garden, but only for certain things (social graph, photos, social messaging, etc.). For everything else, they are willing to open up and reciprocate. They made a platform to allow users to interact with their assets (people) and have a messaging feature so emails can come in and out but not replace. If they were a basketball team, they may not go around the country and play everyone but at least now they’ll let other come to their court and play a game.

Second, it shows they aren’t trying to be everything to everyone. It could be very easy for Facebook to believe that they can build better products than everyone else and try to compete. This is what AOL did for email, video, destination sites (Sports, News), communities, photos, maps, music, etc – and they lost big. Facebook is clearly maintaining its focus on social activities and even recognizes the difference between their photo app (social photo sharing, not for storage) and Flickr’s (photo blogging, archival) and embraces that. Kudos to them.

Speaking of handing out kudos, you should watch this video (below) of Andrew Bogut’s high fives after his free throws. Not everyone is that eager to congratulate someone.

[youtube=http://www.youtube.com/watch?v=Zc11PUnFgkQ]

My Love of TripIt Grows

I’ve been traveling a lot lately and for each trip i make sure to throw my airline, car and hotel details into TripIt as it does a great job of building an itinerary.  You can share the trips you set up with other travelers and all collaborate together.  It also gives you an iCal link which you can put inside your Google Calendar so all your trip information is integrated right into you digital life. It’s a great application and i’ve thought so for a while

I’ve always had one complaint for TripIt and that is it’s a horrible application to access on the road.  My iPhone interface takes a long time to load and i’ve had a few times where i stood staring at an Avis employee making small talk while my TripIt page loads on my phone so i could get my confirmation number.  Those days are over as TripIt Mobile just launched and now a custom, fast-loading site has launched.  I couldn’t be more excited

Do you "get" Twitter?

I read a post today by Fred Wilson that his kids finally “got” twitter. He wrote:

We are headed to Honolulu today. I twittered that fact and within minutes Joshua was back to me (via text message) with a recommendation for a ramen place called tenkaippin. I didn’t ask for it, but he offered it and we are now headed there for lunch

Earlier this week Jessica had gotten a text from her friends who were in boston visiting colleges. They wanted a recommendation for a sushi place. Jess asked me and I twittered the question

We got back a half dozen messages, and quickly determined the best place which she texted back. Her friends were thrilled

They used to think twitter was a stalker service. They still do, but they also think its awesome (‘at least for you dad’)

i hear what his kids are saying. I’ve been using Twitter for about a month now and while i see some useful parts of it, the service has yet to deliver the goods to me. I don’t have enough people i know on it and i don’t get enough useful twitter posts. It seems to be simply a way for people to advertise for themselves. There’s no real communication. I also don’t know if i should be following more strangers or if that’s tacky. The strangers i do follow (because their are blogs i read) like Mashable and Calcanis simply repeat what’s on their blogs so it’s pointless. I wish they could take the time to add a little more personality to the medium.

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I think it’s hard for kids – or anyone – to understand the utility of Twitter because for the new user it doesn’t offer any immediately positive feedback or benefit. When you first begin, you twitter something and nothing happens – you just sit there. Similar to a typical social network, it’s not until you have lots of friends using it or until lots of users are following you that it becomes useful and even then i’m not sure if it’s much different than a massive chatroom with a better interface

Twitter may hit the mainstream, but i’d be willing to guess that it’s only useful for the hardcore who are actively trying to make it useful. That’s not mainstream, that’s digging for gold. I personally want my web services to just hand me the gold.

Jobs Interview

There’s a good interview with Steve Jobs in the latest Fortune magazine.  One of my favorite parts was this:

People think focus means saying yes to the thing you’ve got to focus on.  But that’s not what it means at all.  It means saying no to the 100 other good ideas that there are.  You have to pick carefully. I’m actually as proud of many of the things we haven’t done as the things we have done.  The clearest example was when we were pressured for years to do a PDA, and I realized one day that 90% of the people who use a PDA only take information out of it on the road.  They don’t put inforation into it. Pretty soon cellphones are going to do that, so the PDA market’s going to get reduced to a fraction of its current size.  So we decided to not get into it.  If we had gotten into it, we wouldn’t have had the resources to do the iPod.

That holds very much true at Qloud. We’ve had lots of ideas on our whiteboard and killing some of the good ones is just as hard as building the great ones.

Bebo for $850 million. Now Hi5?

This is an interesting graph which shows Bebo, MySpace, Facebook and Hi5. Clearly one of them is stuggling.

However, what Bebo has that Hi5 does not is a English speaking user base which is able to be monetized. AOL has a slew of Advertising companies that must be just itching to get their hands on the Bebo inventory. I’m sure there was plenty of analysis done such that AOL’s pretty sure they’ll earn that $850 back and more

Facebook is a combination of web 2.0 companies

Facebook is a combination of Web 2.0 companies. That’s one way to look at it. The flip side – and more accurate – is to say that there are many Web 2.0 companies that are taking a piece or feature of Facebook and making an entire service out of it. Not the most original strategy, but it does seem to work (at least for some).

Obviously the core pieces of Facebook have been companies already and are very common features around the web. Features such as:

  • Facebook Mail: this feature is exactly like regular mail applications and the FB version of mail is becoming more like traditional email every day. You can send mail to anyone (even if they’re not on FB) and soon be able to receive mail there too.
  • Photos: Facebook has the largest photo service on the web and deservedly so as they took the traditional album upload sites like Snapfish/oPhoto and made them social.
  • Events: They made a much better and easier to use Evite service.

These features have been around for a while, so it’s nothing new that they’ve also been standalone companies. The new services are the interesting ones. What i’m thinking of in particular is:

  • Facebook Share: This is a feature that let’s people post items they see around the web on to their facebook profile. New services such as Tumblr let you repost things very easily too. Don’t call it a blog b/c it’s much more lightweight but it is really more or a repost feature with comments – like the Share.
  • Facebook Status: What are you doing right now? This feature has been around on FB for a long time and now the company Twitter has taken that made it more mainstream, with an API and with other features. In fact, i’ve already blogged about how the two are the same.
  • News Feed: The Facebook News Feed is essentially an RSS reader of your friend’s activity. This concept is not lost on everyone else and a few companies are focusing directly on that. Specifically Plaxo & FriendFeed. They allow you to enter in sites that capture your activity and then they repost it to your friends.
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Whether these services can survive as standalone applications, i’m not sure. I’m somewhat doubtful that there is a business there, but if you can get an audience doing these things, you should be able to monetize it.

Obviously, Facebook is not going to build a feature better than a standalone service can (although they often do), but they are able to integrate it into everything they offer. Items like Events work well on Facebook because they are easily shared and posted around FB. This “threading” is crucial for their success. Ultimately Facebook won’t win in trying to be everything to everybody, but they at least have to try to be most of the core services all in one place – and in this respect FB does a great job.

The short head is human, middle fat is social and long tail is algorithmic

This was a quote i found on Chris Anderson’s  – the author of The Long Tail – and it refers to how search will be done in the future.  The short popular stuff will be pre-loaded results by humans, the medium will be populated by friends and the obscure long tail is found by algorithms.  The quote from the blog post is:

“The short head will be human, the fat middle social and the long tail algorithmic” Still, that single sentence is worth another book. I won’t write it, but I’ll bet someone else does.

It is an interesting way to think about it.  Of course, it is all ad-supported and it does make a good case for Mahalo.